Order / Shipping / Returns
Delivery:
Items ordered before 4:00 PM will be shipped the same day, so you will most likely receive the product the next day via PostNL, DPD or GLS.
Unfortunately, we cannot guarantee that the package will always arrive the next day. Due to external factors (at PostNL, DPD or GLS), the packages are sometimes delayed.
PostNL delivers all packages within the Netherlands and Belgium, with a few exceptions. We send large and/or heavy packages (> 2 meters or 10kg+) with GLS, we send snowboards via DPD. These types of larger items will sometimes also have a longer delivery time, so you should take this into account.
Postage costs:
| < €50 | > €50 | Masts & Booms | To sail | Surfboards |
| €6.99 | Free | €20,- | €20,- | €25,- |
Returns:
Returns of products are possible up to 21 days after purchasing the product, provided the product is not used or damaged and is still in the original packaging. This can be done in our store or by post. After receiving the return, you will receive the purchase amount (excl. shipping costs) back within 7 days. You bear the costs for return shipping yourself.
In the event of a return, we would like to receive the purchase invoice or order number with the return shipment so that we can process your return more quickly.
If you wish to return the product via PostNL, please inform us first by telephone or email.